Privacy Policy

Introduction

Lowpan ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Matter-certified smart home devices and services.

Information We Collect

Device Information

• Device status and settings
• Usage patterns and activity logs
• Error reports and diagnostic data
• Network information (WiFi SSID, signal strength)

Account Information

• Email address
• Name and contact information
• Account credentials
• Purchase history

How We Use Your Information

• Provide and maintain our services
• Improve device functionality and user experience
• Send firmware updates and security patches
• Provide customer support
• Detect and prevent fraud or abuse
• Comply with legal obligations

Data Sharing

We do not sell your personal information. We may share your information with:

• Matter Platform Providers: Google, Apple, Amazon (when you connect devices to their platforms)
• Service Providers: Cloud hosting, analytics, and customer support services
• Legal Requirements: When required by law or to protect our rights

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Export your data

Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, secure authentication, and regular security audits.