Return Policy
30-Day Money Back Guarantee
30-Day Return Window
We offer a 30-day money-back guarantee on all Lowpan products. If you're not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund.
Return Eligibility
Items Must Be:
- In original packaging with all accessories
- In new or like-new condition
- Returned within 30 days of delivery
- Not damaged due to misuse or installation error
How to Return
- 1
Request Return Authorization
Email returns@lowpan.com with your order number and reason for return
- 2
Receive RMA Number
We'll send you a Return Merchandise Authorization (RMA) number within 24 hours
- 3
Pack Your Return
Securely package the item with all original accessories. Include the RMA number inside the box.
- 4
Ship Your Return
Use the prepaid shipping label we provide (for defective items) or ship at your expense (for change of mind)
- 5
Receive Your Refund
Refunds are processed within 5-7 business days of receiving your return
Refund Information
- •Refunds are issued to the original payment method
- •Original shipping costs are non-refundable (except for defective items)
- •Return shipping costs are deducted from refund (except for defective items)
- •Items opened and used may be subject to a 15% restocking fee
Exchanges
We currently do not offer direct exchanges. If you need a different product, please return your original item for a refund and place a new order.