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Frequently Asked Questions

Setting up your Lowpan device is simple. Just scan the QR code with your Matter-compatible app (Google Home, Apple Home, Amazon Alexa, or Samsung SmartThings) and follow the on-screen instructions. The device will be ready to use in minutes.
All Lowpan devices are Matter-certified and work with Google Home, Apple HomeKit, Amazon Alexa, Samsung SmartThings, and any other Matter-compatible platform.
No hub required! Matter devices connect directly to your home network. However, you may need a Matter controller (like a Google Nest Hub, Apple HomePod, or Amazon Echo) for remote access and automation.
All Lowpan devices come with a 2-year limited warranty covering manufacturing defects. See our warranty page for full details.
Yes! When connected to a Matter controller with internet access (like Google Home or Apple HomeKit), you can control your devices from anywhere.
Firmware updates are delivered automatically through your Matter platform (Google Home, Apple Home, etc.). You'll be notified when updates are available.

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